Visitor
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20 Messages
Attention XFINITY SUPPORT TEAM
Regarding the membership rewards page. PLEASE stop wasting time of your customers giving them useless troubleshooting steps to "solve" a problem that is 100% proven to be a backend issue with the Xfinity website. It is embarrassing for you, and your team.
Every time you post a "Follow these steps" message it proves that there is a huge communication issue with the support team. You don't have a clue what is going on and don't know the current status. Just admit that and quit wasting our time...seriously
XfinityFrank
Official Employee
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2.7K Messages
8 hours ago
Hi there, @sleegoo. Thanks for reaching out to us here on the Community Forum. The issue with the Member Rewards page is a known issue. We are actively attempting troubleshooting as directed by our internal teams and collecting examples to assist the appropriate teams with a resolution. We are not looking to waste anyone's time, but I can understand being frustrated with the situation. Thanks for your feedback, we appreciate it.
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user_ydcp4l
Visitor
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1 Message
7 hours ago
need to change the Xfinity voice message answering system. [Edited: Personal Information]
(edited)
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