I am also having a problem with Xfinity Discovery Hub Search. This is the same problem that existed in October 2024. I have a Mac Computer with up to date Sequoia 15.3.1 OS.
user_uecc5e Thank you for taking the time to reach out here on our Xfinity Forums! We understand how frustrating it can be when something isn't working correctly. Can you tell me what sort of problems you are experiencing so I can better assist you?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
When I use the Discovery Hub Search Engine, the response is that I must have misspelled something. This is the exact same issue I had on October 25, 2024. Xfinity corrected the issue in a couple of days. This is very frustrating.
user_uecc5e Can you clarify what you were searching? Is it everything you attempt to search or just specific things? What web browser are you using? Have you tried a different web browser or incognito mode? The more information you can provide the better we will be able to assist.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_4rq3l9 Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration if you aren't able to utilize the Discovery Hub, can you share a little more about if this is happening for anything you are trying to search? What web browser are you using? Have you tried clearing cache and cookies, using a different web browser or trying incognito mode?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
@XfinityBillie I too have the same issue as user_4rq319. My issue first occurred 3/1 about 1900 CST, occurring in the middle of my online session. I had followed all of Apple's troubleshooting steps, to include; clearing cache, history, restart Safari, try using this search in "Private Mode", restart my MacBook in both normal and "Safe Boot" modes, with no success.
I tried the online Xfinity online assistant with no success, other than continuously being routed to a different rep.
I had this occur some time back on a different Mac, IIRC it wound up being an Xfinity issue.
Well this is hoot. Same result in Firefox, Chrome, and Edge, logged in or logged out:
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I too have this problem and getting the same response when I try to log in at the home page. I tried all the suggestions in the forum with no results. I'm able to log in using other links but not the home page as usual. When will Xfinity finally get this resolved? It's been a few days already. Fingers crossed that they're monitoring all the concerns.
user_s0z96b, Thanks so much for reaching out to Xfinity Support. We are aware there is an issue with the search bar. We will update you as we learn more.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
For crying out loud, how hard can it be to put a search box on the discovery hub page? Better yet, get rid of the Hub and make a new home page like the original one that was perfectly ok!
Having the same problem here, search bar just quit working. Other searches work, just not Xfinity. For as much money as we pay each moth this should not happen and needs to get repaired by Xfinity.
Hey there, @user_a41839! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I know this is a frustrating process, and it certainly is not what we want for our customers at all. We are aware of the search concerns, and our team is investigating the cause/fix right away. Please continue to attempt to search periodically, and there would be an update as the fix is implemented.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I called Xfinity to report this problem. Agent said that it should be fixed in 12 to 24 hours. If it isn't you should probably call them to notify them of the problem.
@user_uecc5e It's a waste of time dealing with customer service. I tried that once before after an hour it could not be fixed.......A few days later it was fixed......
I have had this issue for several days and did back in October as well. I pay 2 different Xfinity accounts and have found that going on a chat is useless. I spent over an hour with a Tech person that assured me he could fix this issue. He wasn't able to, told me to try all the things I had already known to try. I asked 3 times was this an Xfinity issue, no response the first 2 times then he said after checking my system that everything was working... I wish he would have been honest and admitted this was an ongoing issue, it would have saved me a lot of time and frustration Advised to restart, clear cachet.... Useless. I ended the chat. Please fix this Xfinity. You have a lot of customers that rely on you for prompt service that all of us pay a lot of money. It is obvious with the other folks leaving messages that this is a widespread problem. At least put out a notice to customers explaining the problem. I wish Xfinity would have left the old system alone. New isn't always better. Not in this case.
@user_983iqk In October i spent over an hour with customer service who wasted my time and couldn't fix the issue. They kept telling me it was an issue with my computer. Miraculously the issued was fixed in a few days. It was of course Xfinity all along who didn't want to admit they were hacked.........
user_983iqk Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello @a3xm, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. Are you getting this issue on multiple devices when trying to use the Discovery Hub?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey @user_nki3ep, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Discovery Hub. I would be more than happy to offer my assistance looking into this further for you. Are you looking for any specific information that may have been posted to the Discovery Hub?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Not able to search using Discovery Hub as home page. Still able to open tabs and search through Google, etc. Just a non functioning Discovery Hub page. Will it be resolved soon or should I expect the same results as the others in the forum?
user_rltt7u Thanks for reaching out! It does appear the Xfinity Discovery Hub is not returning any search results at this time. We don't have any current information on the status, hopefully we will soon. Thank you for your patience!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hello user_gfo9dv what is the specific message you are seeing when attempting to use the "Search Web" bar in Discovery Hub? Does this issue occur when using the web search bar in other portions of xfinity.com?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
pkeys88 Thanks for reaching out! It does appear the Xfinity Discovery Hub is not returning any search results at this time. We don't have any current information on the status, hopefully we will soon. Thank you for your patience!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thanks for reaching out about searching at the Discovery Hub, user_734lhr! I am not seeing any updates on this so far. I just tried myself and see the same thing happening. Our engineers will continue to work on this and get it resolved as soon as possible.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
It is now March 8th and STILL not resolved. No search bar at all, and email content takes FOREVER to load. I would like to demand a refund for the outrageous amount of money I pay for these "awesome" services.
The Xfinity Discovery Hub "search the web" function stopped working Saturday 3/1. I'm using Safari on a Mac. It was working, then suddenly stopped during my online session. I followed ALL of Apple's troubleshooting steps. I've tried using Xfinity's online tech support, and they were useless.
I've had a similar issue some time back on a different Mac, and it was an Xfinity issue.
Internet Search on Comcast/Xfinity pages has been problematic for a very long time. Why not just Bookmark/Favorite "https://www.google.com/" (or the engine of your choice) and use that?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
a) Inept software/IT engineering. Xfinity makes changes without fully testing before, or monitoring afterwards. This is evident when an issue like this is brought to their attention and the are either slow or refuse to acknowledge they have an issue, even after they are told they have already worked with the device OEM. I had gone through these hoops with this repeat issue, as well as dealing with issues with Xfinity Stream.
b) just like Comcast/Xfinity not informing users of software and/or hardware "maintenance", they are equally silent in notifying customers when "fixes" are fully completed.
c) customer service agents have no clue with troubleshooting issues. I have been told numerous time, "...thats not what my book says...", or "... my book didn't say to do...thanks.".
I know this is more than you wanted to hear, but this is frustrating, especially with the prices we pay, and getting hit up to “upgrade” my package to fix an issue.
a) Inept software/IT engineering. Xfinity makes changes without fully testing before, or monitoring afterwards. This is evident when an issue like this is brought to their attention and the are either slow or refuse to acknowledge they have an issue, even after they are told they have already worked with the device OEM. I had gone through these hoops with this repeat issue, as well as dealing with issues with Xfinity Stream.
b) just like Comcast/Xfinity not informing users of software and/or hardware "maintenance", they are equally silent in notifying customers when "fixes" are fully completed.
c) customer service agents have no clue with troubleshooting issues. I have been told numerous time, "...thats not what my book says...", or "... my book didn't say to do...thanks.".
I know this is more than you wanted to hear, but this is frustrating, especially with the prices we pay, and getting hit up to “upgrade” my package to fix an issue.
user_uecc5e
10 Messages
6 days ago
I am also having a problem with Xfinity Discovery Hub Search. This is the same problem that existed in October 2024. I have a Mac Computer with up to date Sequoia 15.3.1 OS.
5
user_uecc5e
10 Messages
6 days ago
Yes....Not working now, same exact problem on October 25, 2024. Definitely an Xfinity issue.
9
downgraded
Regular Visitor
•
3 Messages
6 days ago
I am having the same issue.
8
BruceW
Gold Problem Solver
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26.2K Messages
6 days ago
Well this is hoot. Same result in Firefox, Chrome, and Edge, logged in or logged out:
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
5
user_a41839
Visitor
•
3 Messages
5 days ago
Having the same problem here, search bar just quit working. Other searches work, just not Xfinity. For as much money as we pay each moth this should not happen and needs to get repaired by Xfinity.
1
user_uecc5e
10 Messages
5 days ago
I called Xfinity to report this problem. Agent said that it should be fixed in 12 to 24 hours. If it isn't you should probably call them to notify them of the problem.
1
0
user_983iqk
1 Message
5 days ago
I have had this issue for several days and did back in October as well. I pay 2 different Xfinity accounts and have found that going on a chat is useless. I spent over an hour with a Tech person that assured me he could fix this issue. He wasn't able to, told me to try all the things I had already known to try. I asked 3 times was this an Xfinity issue, no response the first 2 times then he said after checking my system that everything was working... I wish he would have been honest and admitted this was an ongoing issue, it would have saved me a lot of time and frustration Advised to restart, clear cachet.... Useless. I ended the chat. Please fix this Xfinity. You have a lot of customers that rely on you for prompt service that all of us pay a lot of money. It is obvious with the other folks leaving messages that this is a widespread problem. At least put out a notice to customers explaining the problem. I wish Xfinity would have left the old system alone. New isn't always better. Not in this case.
2
a3xm
Visitor
•
1 Message
5 days ago
I am using Crome and Discovery Hub search does not work. I get the same message others have reported.
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user_nki3ep
2 Messages
5 days ago
Same problem since 03/02/2025
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user_gfo9dv
1 Message
5 days ago
I'm having the same problem but I can search using Bing.
2
0
pkeys88
Visitor
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1 Message
5 days ago
Tried to reach customer service for this problem. They ignore it.
1
0
user_734lhr
1 Message
5 days ago
same issue here 3/3/2025. any updates?
2
drewm05
New Poster
•
68 Messages
5 days ago
The Xfinity Discovery Hub "search the web" function stopped working Saturday 3/1. I'm using Safari on a Mac. It was working, then suddenly stopped during my online session. I followed ALL of Apple's troubleshooting steps. I've tried using Xfinity's online tech support, and they were useless.
I've had a similar issue some time back on a different Mac, and it was an Xfinity issue.
0
0
BruceW
Gold Problem Solver
•
26.2K Messages
5 days ago
Internet Search on Comcast/Xfinity pages has been problematic for a very long time. Why not just Bookmark/Favorite "https://www.google.com/" (or the engine of your choice) and use that?
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
1
0
drewm05
New Poster
•
68 Messages
5 days ago
As a temporary fix, this is what I have done.
The bigger issues are;
a) Inept software/IT engineering. Xfinity makes changes without fully testing before, or monitoring afterwards. This is evident when an issue like this is brought to their attention and the are either slow or refuse to acknowledge they have an issue, even after they are told they have already worked with the device OEM. I had gone through these hoops with this repeat issue, as well as dealing with issues with Xfinity Stream.
b) just like Comcast/Xfinity not informing users of software and/or hardware "maintenance", they are equally silent in notifying customers when "fixes" are fully completed.
c) customer service agents have no clue with troubleshooting issues. I have been told numerous time, "...thats not what my book says...", or "... my book didn't say to do...thanks.".
I know this is more than you wanted to hear, but this is frustrating, especially with the prices we pay, and getting hit up to “upgrade” my package to fix an issue.
Thanks…
1