1 Message

Fri, Jul 22, 2022 11:32 PM

Any options for setting up 2FA on non-Primary emails

I have 2FA enabled on my Primary email address, but I am unable to add in my cell phone to any of my non-Primary (Member) emails because I get the message 'This phone number is already associated with an Xfinity account' (my Primary email). Are there any options to enable 2FA on my other email addresses under this same account?


Official Employee


817 Messages

5 months ago

Hi @user_c08613, you would need to enter a different phone number or you can opt into the email verification step instead. Hope this helps! 

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