Skip to main content

    Support

    Offers

U
user_ldtdp5
1st Topic

3 Messages

Monday, July 29th, 2024 2:33 PM

Closed

After moving I get this message when setting up Peacock "Your Xfinity account is already linked to another Peacock account."

I recently moved, xfinity at the old place and Xfinity at the new place, but different account numbers if that matters.  My Peacock subscription stopped working so I went to connect to my Xfinity account and got this message "Your Xfinity account is already linked to another Peacock account."  The help just tells me to check my email address which is correct because I can sign into Peacock with it.  Any help would be appreciated.

Question

 • 

Updated 

9 months ago

 • Edited

213

1

0

XfinityGabriel

Official Employee

 • 

2.2K Messages

9 months ago

 

user_ldtdp5, Hi there! Welcome to the XFINITY forums page, where we have a team of experts who can help with getting access to your Peacock subscription. As someone who enjoys Peacock, especially during the Olympics, I understand the inconvenience that this has caused you. I am sorry to learn about this experience. Congrats on the move by the way. You've come to the right place! We can help! Is the account still active at the old place? After the move, have you tried linking the ID tied with the old account to the new account? If not, here is a great article on how to link your XFINITY ID to your new account number. 

 

5

0

user_5914v5

7 Messages

I am having this same issue and was on chat with xfinity for hours today. What is the fix here?

9 months ago

0

user_ldtdp5

3 Messages

Yes both accounts are already linked to the same Xfinity ID but I still cannot use my Peacock subscription.

9 months ago

0

XfinityDemitrius

Official Employee

 • 

1.8K Messages

We greatly appreciate you confirming that the accounts are linked @user_ldtdp5. Do you happen to know the date you discontinued services? Is your Peacock Premium account currently active? We may need to wait until the current month has concluded before we can link it to the new account. 

 

If you have our Xfinity Video services, you may also be able to catch a bunch of Paris Olympics 2024 content using the Xfinity Stream App. Its nice being able to catch all the sports taking place no matter where I go. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_ldtdp5

3 Messages

The old address was cancelled June 15th.

(edited)

9 months ago

0

XfinityAdrienne

Official Employee

 • 

1.2K Messages

Hmm, thank you so much for clarifying that for us user_ldtdp5! Can you please send us a DM so we can dive further into the account with you? 

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

forum icon

New to the Community?

Start Here