Visitor
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1 Message
After I moved, I'm unsuccessfully trying to unlink the old account that Xfinity says was deleted from my new one.
To unlink the old account, I went through the steps given to me on chat: Go to Account and ID; --> Xfinity ID & Security; --> Manage Linked Accounts. At that point I get an error message saying "We are having some trouble connecting to My Account"; and then it logs me out. Can't get past the Manage Linked Accounts step. Also, my old account is listed as the default.
EG
Expert
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109.9K Messages
3 months ago
The concern is not "Home Security Rules And Automations" help related.............. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJorge
Official Employee
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2.1K Messages
3 months ago
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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