After I moved, I'm unsuccessfully trying to unlink the old account that Xfinity says was deleted from my new one.

To unlink the old account, I went through the steps given to me on chat: Go to Account and ID; --> Xfinity ID & Security; --> Manage Linked Accounts. At that point I get an error message saying "We are having some trouble connecting to My Account"; and then it logs me out. Can't get past the Manage Linked Accounts step. Also, my old account is listed as the default.

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EG

Expert

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112.9K Messages

7 months ago

The concern is not "Home Security Rules And Automations" help related.............. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.4K Messages

7 months ago

KCPr14 Thank you for using our Forums as a tool to contact us and I am happy for the opporunity to work with you. I see you are having issues with your old account still appearing while accessing the new one. Please send me a DM with your name and address so we can get started working together.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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U

user_vd4q8q

Visitor

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2 Messages

1 month ago

I am having the same problem I moved transferred my Internet account and now it says I cannot use or utilize mobile services in bundle with Xfinity even though I’m eligible because I need to unlink an old account that is inactive and completely irrelevant to the existing account that I’m currently at and somehow is interfering with me having more business with Xfinity on my phone Hoping to swap over for promotion but I guess not and now my phone turned off from Verizon because it’s been so long I’ve been trying to switch over that I can’t even contact Xfinity it’s been unbelievable

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XfinityMatthew

Official Employee

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702 Messages

Hello user_vd4q8q we can certainly take a look into the account to see what's going on. Please send us a direct message with your full name and the service address to get started.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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1 month ago

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Sign-In and Account Management

KCPr14

After I moved, I'm unsuccessfully trying to unlink the old account that Xfinity says was deleted from my new one.

EG

XfinityJorge

user_vd4q8q

XfinityMatthew

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