New Poster
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18 Messages
After forced password change, can’t send email, but do receive
I am currently on an extended trip away from my home internet. A few days ago, Xfinity forced me to change my password. I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong. I’ve ensured that I entered the new password into both the imap incoming server, and into the smtp server, but the error persists. Now, I’ve gotten the error message on just trying to receive my email as well. I’ve had to change my password at least 3 times just this morning in order to sign into this forum.
I see in looking at old posts that this has been a common problem for folks in the past. I’m running on apple mail on four different machines, a mid-2017 iMac (at home); a 2025 M4 MacBook Air running Tahoe 26.2, a 2017 iPad Pro, and an iPhone 8.
Please help.
Dennis
XfinityJeff
Official Employee
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589 Messages
19 hours ago
Greetings @drb_data, and thank you for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with your email, as someone that uses email for both work and personal use, I know how frustrating it can be when it doesn't work, but you have come to the right place for assistance. Are you able to log into the Xfinity website, and if so are you able to send and receive mail from the web portal?
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drb_data
New Poster
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18 Messages
16 hours ago
I just tried to update the mail settings on my MacBook. That DOES have the ability to check the “automatically” set outgoing settings. It still reports that my password or userid is wrong.
I DO think that XFINITY is periodically “forgetting” my password. Something is changing behind the scenes from what I can do…
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