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drb_data
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Monday, January 26th, 2026 5:39 PM

After forced password change, can’t send email, but do receive

I am currently on an extended trip away from my home internet.   A few days ago, Xfinity forced me to change my password.  I did so, but although I can receive email, I can no longer send it - constantly getting a message that either my password or userid is wrong.  I’ve ensured that I entered the new password into both the imap incoming server, and into the smtp server, but the error persists.  Now, I’ve gotten the error message on just trying to receive my email as well.  I’ve had to change my password at least 3 times just this morning in order to sign into this forum.

I see in looking at old posts that this has been a common problem for folks in the past.  I’m running on apple mail on four different machines, a mid-2017 iMac (at home); a 2025 M4 MacBook Air running Tahoe 26.2, a 2017 iPad Pro, and an iPhone 8.  

Please help.

Dennis

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17 minutes ago

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XfinityJeff

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589 Messages

2 hours ago

Greetings @drb_data, and thank you for posting to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with your email, as someone that uses email for both work and personal use, I know how frustrating it can be when it doesn't work, but you have come to the right place for assistance. Are you able to log into the Xfinity website, and if so are you able to send and receive mail from the web portal?

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drb_data

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I know that (if the Xfinity website allows my most recent password) I can receive email, not sure about sending.  Will test.

OK, just tried to logon with a password that I just reset in the past hour, and the website says it’s wrong.  I’ll change my password again, and login.  Then will try sending.

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2 hours ago

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drb_data

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Ok, Jeff, I had to change my password again - and got onto webmail page.  Successfully received mail, and was able to send an email from the webmail page to my iCloud mail account.

What’s next?

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2 hours ago

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XfinityJustinC

Official Employee

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2K Messages

@drb_data thanks for letting me know you were able to update the password on the website and were able to send and receive. With your password now updated, I'd ensure that the information is set up correctly with the 3rd party email client as well. 

Customer's have let me know that at times it may work best to delete, and set up the 3rd party client again. Here is a helpful document that has more on the client set up: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

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2 hours ago

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drb_data

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Jeff.  I followed the instructions for apple mail on ipad.  Even deleted the account and set it up again.  Still won’t send email.  Same thing on my iPhone 8.

Anything else to check?

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54 minutes ago

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XfinityThomasB

Official Employee

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2.5K Messages

drb_data Hmm, when you set up the account after deleting it fails the setup at the account authentication settings window or it loads and then just will not let you send any email? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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40 minutes ago

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