Adding account manager

When adding someone as an account manager does their name appear on the bill alongside the primary user?

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XfinityFrank

Official Employee

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1.7K Messages

4 days ago

Hi there, @user_31bar4! That is a good question! The name on the bill would not be changed in any way when adding an account manager. If you are looking to change the name on the bill, the account ownership would need to be changed. Details on that process are located here : https://www.xfinity.com/support/articles/account-ownership-change

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user_31bar4

Visitor

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2 Messages

Can a name be added to an existing account so there are 2 owners?

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4 days ago

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XfinityJon

Official Employee

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513 Messages

If you are referring to specifically the billing information, so that is displays two names, in some cases we can do so. It would usually display one name, then we can either do like CO or ATN and another name. There is a limitation on characters, but it can typically be accomodated. Please let me know if this helps.

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4 days ago

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user_31bar4

Adding account manager

XfinityFrank

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