1 Message

Sun, Apr 10, 2022 11:18 PM


I tried signing up for a new account. I had an order in my cart. I put in my payment info. I wanted to change one thing on the cart. My account froze I think. I can’t login. I can’t see my account. Did it go through? How can I get back into my account?




29.2K Messages


Moved from Email forum


Official Employee


671 Messages


Hello @user_4bea14 and thank you for reaching out. I know how important it is to make changes to your order. Can you send me a direct message with your address and name listed on the account? To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.


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