Account set up, but not recognized

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_q6gwp7 

Signed up for new Xfinity internet account, went through the whole process. Once I tried logging in again, errors "contact us" page shows up. Cleared cache, tried on different browsers, different computers, & on the app.

Even when trying to use the virtual assistant, it's never able to login to my account, so I have no way of chatting with an agent. My account has some kind of error attached to it.

Did you get a confirmation email when you signed up?  Has your internet service already started?  If not, your service most likely either hasn't been connected, or the order did not go through.

Hey user_q6gwp7, thanks for reaching out to Xfinity Support on our forums. Thanks as well @EG and @Again for your help! What Again was saying is correct and I can certainly check on the order from our end. When you get a chance, can you send us a direct message so I can?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it