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user_uhkeuv
1st Topic

Visitor

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6 Messages

Monday, August 11th, 2025

Account Problems

Dear Xfinity-Team,
I have trouble with my account. It seems, that I'm able to login but all I see is a page, showing:
______________________________________________________________________________________

Something unexpected happened.

Try refreshing the page. If the problem persists, please check back later.
_____________________________________________________________________________________
Sometimes, I can see different categories in my account, like "plan", "billing", etc. but each time, when I try to open one, all I see is this error page.

Actually, I tried to order one of your internet-deals, but I couldn't complete it, yet.

Would be great, if someone could help me.
Kind regards.

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Updated 

16 days ago

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XfinityEricB

Official Employee

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2.5K Messages

16 days ago

 

user_uhkeuv Thanks for reaching out about the error you get when opening tabs after logging in. Is this when using the app, or our website that you get the error?

 

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user_uhkeuv

Visitor

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6 Messages

I use the website for login.

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16 days ago

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XfinityPeterH

Official Employee

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2.2K Messages

 

user_uhkeuv When you sign in are you using the Primary Userid? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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16 days ago

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user_uhkeuv

Visitor

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6 Messages

What is the primary user id? I use my email-adress as login-name.

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16 days ago

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XfinityJustinC

Official Employee

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1.6K Messages

@user_uhkeuv that's a great question. Your user ID/Xfinity ID is your login, and needs to be either a primary or manager level to be able to make changes on the account: https://www.xfinity.com/support/articles/primary-and-secondary-accounts

I typically use either my phone number or email address for log in as well. Is you email login either the primary or a manager role? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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user_uhkeuv

Visitor

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6 Messages

During the ordering process, my email adress was automatically set as login name. It's the only ID, I have so far.

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16 days ago

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