Account Number

Xfinity customer service deleted by log in information on my account and won't assist without a account number which I can't access without online access.

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XfinityThomasA

Official Employee

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3.2K Messages

21 days ago

Thank you for your feedback, user_2b1q5k. I want to make sure you receive the support you need as quickly as possible. To move forward, please visit your nearest Xfinity Service Center with a valid form of identification. Our in‑person team will be able to provide immediate, direct assistance with your account.
Because we take your privacy and security very seriously, we’re required to verify an account before discussing any account‑specific details online. If we’re unable to authenticate your information here, we’re limited in how we can proceed — which is why an in‑store visit is the best next step.
We can fully review your account, document your experience, and make sure your feedback is shared with the appropriate department. We truly appreciate the opportunity to help and are committed to supporting you in every way we can.

Where can I find my Xfinity account number?

If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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user_kql4mu

Visitor

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1 Message

Just need my account # to check on my vacation payment starting January 4 2026 to April 4 2026. I have auto pay and it does not show the reduced vacation rate that I have requested and I would like to know why. My name is [Edited: Peronsal Information] I have been a customer since 2012. Please respond to this problem. thank you

(edited)

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4 hours ago

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XfinityBenjaminM

Official Employee

•

2.7K Messages

user_kql4mu Hello! Thank you for reaching out to us here on our Community Forum. We're happy to take a look at your account and the Seasonal Plan you mentioned. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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