U

Visitor

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2 Messages

Wed, May 18, 2022 7:25 PM

Account not available

I had to change my password on my main account—not easy to do when you’re overseas BTW!!! Now all I get is a message that the account is currently unavailable. I can access it just fine online but on my iPhone(my primary source) I get this message.

I have 4 other Comcast accounts and there is not trouble with any of them on my iPhone.

HELP! I’m overseas and I get updates from airlines etc on this account!

Official Employee

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758 Messages

1分前

Hello, @user_b1312b, thanks for reaching out to our forum for help with that error message you keep running into. I hope you're having a good trip overseas, whether it's extended or short. I have all the tools to help get to the bottom of this for you, so you came to the right place. However, I want to make sure we're on the same page. When you say account, are you talking about accessing your My Account app? 

Visitor

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2 Messages

1分前

No--I was trying to access my account with my iPhone. I couldn't connect to the primary account to change the password easily because it was hacked. It took quite a session with security to get it fixed. Do you go after people who hack into accounts? This jerk provided two emails and a phone number so he should be traceable.

Official Employee

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173 Messages

We apprecaite that update, @user_b1312b. We're glad that our

Customer Security Assurance team were able to help recover the hacked account. They're awesome at what they do and would have more details on assisting with the hacker itself as well. Please keep us posted if you have any questions or updates, and we will do what we can to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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