Account not allowing access

Hi! I am attempting to purchase xfinity internet services for my new apartment. I created an account, went through the selection process, and then on last step it showed an error. Now when I try to click "account and identity", view my plan to see if the subscription went through, or any of the drop-down menu options, it shows the same error message "

Something unexpected happened.

Try refreshing the page. If the problem persists, please check back later."

For troubleshooting, I've tried: clearing cache, incognito mode, different log-in (email, phone), different browser, all same result. I saw the thread https://forums.xfinity.com/conversations/signin-and-account-management/account-problems/689a15ad952bca5c4fb56eb4 and it looks like the exact same issue as mine. I'm not sure if it's because I've had an xfinity account in the past. Please help, thank you!

Best,

Jared

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XfinityShawn

Official Employee

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2.4K Messages

6 hours ago

jared8844 My team can help with your account access concerns today. How long ago has your previous account been disconnected for?

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XfinityShawn

Official Employee

•

2.4K Messages

@jared8844 My team can look into this further on our end, and we will be able to check if an account was made or not.

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6 hours ago

0

XfinityShawn

Official Employee

•

2.4K Messages

3 hours ago

@jared8844 It was a pleasure helping you make an account today, and getting you on a pretty awesome promotion. Take care, and have a great day.

0

Sign-In and Account Management

jared8844

Account not allowing access

Something unexpected happened.

XfinityShawn

XfinityShawn

XfinityShawn

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