Account not allowing access

Hi! I am attempting to purchase xfinity internet services for my new apartment. I created an account, went through the selection process, and then on last step it showed an error. Now when I try to click "account and identity", view my plan to see if the subscription went through, or any of the drop-down menu options, it shows the same error message "

Something unexpected happened.

Try refreshing the page. If the problem persists, please check back later."

For troubleshooting, I've tried: clearing cache, incognito mode, different log-in (email, phone), different browser, all same result. I saw the thread https://forums.xfinity.com/conversations/signin-and-account-management/account-problems/689a15ad952bca5c4fb56eb4 and it looks like the exact same issue as mine. I'm not sure if it's because I've had an xfinity account in the past. Please help, thank you!

Best,

Jared