Visitor
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1 Message
Account is listed as secondary user even though I'm the only account paying the bill
My account is listed as a secondary user. When I go to xfinity.com/password, a primary user shows up with no info, but an Xfinity username. I try to sign in with that username, but it keeps looping me back and I'm unable to reset the password for that primary user. I can not view my bill, make changes to the billing or view other plans with the secondary user account.
I've tried to reach an agent using the chat and the app for over an hour and I never got an agent.
XfinityFrank
Official Employee
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2.1K Messages
9 hours ago
Hi there, @PremiumMSG. Thanks for reaching out to us here on the Community Forum. That is quite an interesting situation. Sorry for the trouble. We would be happy to assist with it. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.
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