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user_8dbmnj
1st Topic

Visitor

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1 Message

Tuesday, July 8th, 2025 6:20 PM

Account cancel

I just moved to. A subunit I ordered Xfinity through online. Ordered modem the process was fine . . Found out I had inputted the wrong address ,also a tec was supposed to come out to run a line to new subunit  now I contact them again that I just saw the address was not the correct one .so in process of changing too correct address they tell me I can't have 2 account s .I'm like yes u can . They was arguing with me . That I had to go to a store . I work 6 days a week I don't have time to go . .so I was fed up because the original agent said it would be ok . . So I told them to cancel my account . And they haven't . Now I see a schedule appointment for Friday to the incorrect address. .I am fed up I went ahead and just did it though att . I need my account canceled and the modem wasn't even sent to correct address

Question

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Updated 

10 hours ago

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XfinityPeterH

Official Employee

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2.1K Messages

10 hours ago

 

user_8dbmnj I work a lot so I can understand how difficult it might be to get to a store. We are here for you. Please send us a DM with your full name and all associated addresses.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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