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user_6cfa4f
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Tuesday, November 15th, 2022 2:07 AM

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Account broken? "This network is not included in your current Xfinity TV service"

I tried to use my xfinity login credentials to stream from the ESPN app, but I am getting the message: This network is not included in your current Xfinity TV service.To add it to your service, upgrade now.

From Xfinity stream app everything works fine. 

Question

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Updated 

2 years ago

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CCJosh

New Problem Solver

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452 Messages

2 years ago

That is certainly odd, @user_6cfa4f. It sounds like you may need to have the network send a re-sync signal with your services to make sure that your devices are receiving the correct codes for their services. Please send us a Direct Message with the help of these instructions. 

To send a Direct Message you may need to:

 

Click "Sign In"

 

Click the "direct message" icon

 

Click the "New message" (pencil and paper) icon

 

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

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dooboxley

Regular Visitor

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2 Messages

2 years ago

I am having the same issues with multiple network apps.  This started when Xfinity changed my account number.  No one has an answer

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CCXavier

Official Employee

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695 Messages

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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