U

Visitor

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4 Messages

Thu, Aug 11, 2022 3:16 AM

Closed

account broken? "This network is not included in your current Xfinity TV service"

I use my xfinity login credentials to stream from other apps as showtimeanytime.com, espn.com, cnn.com, etc. Since yesterday, when I try to login from "Select your TV Service Provider" screen I am getting the message:

This network is not included in your current Xfinity TV service.

To add it to your service, upgrade now.

From Xfinity stream app everything works fine. 

Accepted Solution

Official Employee

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542 Messages

4 months ago

Hey there @user_af64e0! Thank you for taking the time to reach out and being part of the Xfinity family. I'd be more than happy to take a look at this and find out what's going on. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

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4 Messages

@XfinityAntoine​ Thank you!!! It is fixed.

Official Employee

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542 Messages

My pleasure! Glad I could help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

 • 

28.2K Messages

@XfinityAntoine​ so, what was the solution?  Inquiring minds would like to know.  😉

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Visitor

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4 Messages

@Again​  I think they had to "refresh" my account.

Official Employee

 • 

345 Messages

I'm glad that we were able to do a refresh and help with this concern! Please feel free to reach back out if you have any other concerns! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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