New Poster
•
1 Message
Account Activation/ No Confirmation Email for Service Order
Hello,
I recently ordered internet service for self-installation at the place I am moving to next month. However, when I finished my purchase I received no confirmation email with a receipt or anything with any information on my account or how long it will take to "set up" my account.
All my current Xfinity account says is:
"Thanks for your purchase, _ _ _ _ _!
We're getting your account set up. Check back soon to track and activate your services."
I'm also not able to change my service or view my bill or account settings without running into error messages. How long does the account setup process usually take and when will I be able to review my purchase and account settings? I just want to make sure that my order went through and is confirmed to arrive on or around when I scheduled it.
Thank you in advance and best wishes.
rfaber928
New Poster
•
2 Messages
3 years ago
0
0
XfinityJonathan
Official Employee
•
839 Messages
3 years ago
Everyone has been PMed, please check your inbox (mail icon next to your avatar) and in your settings, ensure you have your gmail yahoo etc email that you use the most set correctly to be notified.
0
0
jspill248
New Poster
•
1 Message
3 years ago
Same problem here, except I did not get a confirmation email nor is there any mention of this new plan in my account. Yet my credit card already got charged. Help! @ComcastJonathan
0
0
cove31
New Poster
•
1 Message
3 years ago
Same issue here. Can you help me out as well?
0
0
XfinityJonathan
Official Employee
•
839 Messages
3 years ago
hi @jspill248 and @cove31 , can you please PM me by clicking on my name and then "message".
When this happens please double check:
0
0
Horatiafang
New Poster
•
1 Message
3 years ago
0
0
irk1
New Poster
•
1 Message
3 years ago
Hi I am also having this same issue. Could I get help?
0
0
MSAMS
New Poster
•
1 Message
3 years ago
I'm having the same issue with this as well. How is this resolved?
0
0
XfinityJonathan
Official Employee
•
839 Messages
3 years ago
Please use the chat function or call in to get sales support around it. Please make an individual post for your issue here
https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ
and we'll bring the digital Care team in to triage.
0
0
c26
Visitor
•
2 Messages
3 years ago
@ComcastJonathan Having the same issue. Help please.
1
0
user_6e3a65
Visitor
•
2 Messages
3 years ago
Help i have same problem
0
0
user_6e3a65
Visitor
•
2 Messages
3 years ago
Help me i have same problem
1
0
user_8636e8
Visitor
•
2 Messages
2 years ago
I'm having the same issue except I'm not even getting the "Thank you, we're setting up your account message".
0
0