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jmb1996
1st Topic

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1 Message

Tuesday, June 30th, 2020 12:00 PM

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Account Activation/ No Confirmation Email for Service Order

Hello,

 

I recently ordered internet service for self-installation at the place I am moving to next month. However, when I finished my purchase I received no confirmation email with a receipt or anything with any information on my account or how long it will take to "set up" my account.

 

All my current Xfinity account says is:

"Thanks for your purchase, _ _ _ _ _!

We're getting your account set up. Check back soon to track and activate your services."

 

I'm also not able to change my service or view my bill or account settings without running into error messages. How long does the account setup process usually take and when will I be able to review my purchase and account settings? I just want to make sure that my order went through and is confirmed to arrive on or around when I scheduled it. 

 

Thank you in advance and best wishes.

 
 
 

Question

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Updated 

4 years ago

9.8K

28

0

rfaber928

New Poster

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2 Messages

5 years ago

Having same issue, except I made an account yesterday. Can I also get a PM?

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XfinityJonathan

Official Employee

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839 Messages

5 years ago

Everyone has been PMed, please check your inbox (mail icon next to your avatar) and in your settings, ensure you have your gmail yahoo etc email that you use the most set correctly to be notified.

0

0

jspill248

New Poster

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1 Message

5 years ago

Same problem here, except I did not get a confirmation email nor is there any mention of this new plan in my account. Yet my credit card already got charged. Help! @ComcastJonathan

0

0

cove31

New Poster

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1 Message

5 years ago

Same issue here. Can you help me out as well?

0

0

XfinityJonathan

Official Employee

 • 

839 Messages

5 years ago

hi @jspill248 and @cove31 , can you please PM me by clicking on my name and then "message".

 

When this happens please double check:

  • Was your credit card actually charged, or was only a hold for a deposit placed on your card? (e.g. when you place a ride with Uber/Lyft, your credit card has a hold charge, but is not actually charged until after the ride is complete).
  • Did you check your spam folder for any emails that may have indicated whether the order didn't go through?

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Horatiafang

New Poster

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1 Message

5 years ago

I have the same issue, can you DM me as well?

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0

irk1

New Poster

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1 Message

5 years ago

Hi I am also having this same issue. Could I get help?

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MSAMS

New Poster

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1 Message

5 years ago

I'm having the same issue with this as well. How is this resolved?

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XfinityJonathan

Official Employee

 • 

839 Messages

5 years ago

Note: This is a purchasing issue and not an account sign in or management issue.
Please use the chat function or call in to get sales support around it. Please make an individual post for your issue here 
https://forums.xfinity.com/t5/Customer-Service/bd-p/CustServ_CustServ
and we'll bring the digital Care team in to triage.

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c26

Visitor

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2 Messages

4 years ago

@ComcastJonathan Having the same issue. Help please.

1

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CCAmir

Gold Problem Solver

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7.2K Messages

Hi @c26 , thank you for taking the time to reach out to us regarding this concern. We're more than happy to assist you with your order, to move forward could you please send me a private message with your full name, business name, and street address? 

(edited)

I no longer work for Comcast.

4 years ago

0

user_6e3a65

Visitor

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2 Messages

4 years ago

Help i have same problem

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user_6e3a65

Visitor

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2 Messages

4 years ago

Help me i have same problem

1

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XfinityRay

Official Employee

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2.8K Messages

Hello, @user_6e3a65. Thank you for signing up for our services and for being a part of our community! I would be happy to help so we can ensure everything is correct. Can you please send me a Private Message with your first and last name along with the street address associated with the account? To send our team a private message, click the chat icon at the top right of the screen. Choose the handle "Xfinity Support".

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_8636e8

Visitor

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2 Messages

4 years ago

I'm having the same issue except I'm not even getting the "Thank you, we're setting up your account message".

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