2 Messages

Sun, Oct 3, 2021 12:52 PM


Account access

Im having similar problems as other new customers when I try and access the "My account" tab I get an error message telling me something went wrong and it prompts me to reload the page, which results in the same error.

I can click on the "View my bill" option but that just gives me this message

"Thanks for your purchase, Mark!

We're getting your account set up. Check back soon to track and activate your services."

I have tried logging into other devices with WiFi turned off using Data

I've also tried clearing cache and cookies on multiple browsers.

Accepted Solution


Official Employee


452 Messages

1 y ago

Thank you for contacting us about your new account! This error can mean that your order was not placed successfully and a good indicator would be if you have received a confirmation email. We have received your private message and can continue assisting you there and check if your order was placed or help place it for you. 

Official Employee


858 Messages

10 m ago

We want to thank you for reaching out through Xfinity Forums for support with your concern. We are glad we were able to resolve your issue! Never hesitate to create another public thread for any of your future account and service needs! We really love having you in our Xfinity Forums community! 

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