Account Access - Linked Accounts - overpriced, overhyped mediocrity = NORM

anyone know what the [Edited: "Language"] Xfinity is doing to accounts? Have 2 accounts, linked since 2021. When accessing account 2, web page shows account 1 information. 4 hours + 3 phone calls and all I have received are instructions to switch account, which, if someone would listen, I have have repeatedly stated has been completed. Add onto this an apparent outage in the area that is not happening, causing the chat feature to not work - you know because there is an outage.

why does Xfinity hate its customers so much and treat them like [Edited: "Language"] when they cannot solve any issue? Low bandwidth - purchase more bandwidth; 2 accounts with same plan, account 1 cost $30 less than account 2; replace gateway, low bandwidth, oh you should replace gateway; still having issues, "we recommend going to the xfinity store" and talking to a 21 year old who has no knowledge of anything... [Edited: "Inflammatory/Political"]

We are sold overpriced services that are over hyped when in reality, it is just mediocrity. The new American business model.

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XfinityDilary

Official Employee

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4K Messages

19 hours ago

Thanks for posting on our community forums, panayioti. I can understand your frustration, especially after spending several hours and multiple calls trying to resolve this. It sounds like you’ve already gone through the account-switching steps, but when you select the second account, you’re still being shown information for the first. We’d like to take a closer look at the linked accounts and the interruption information you’re seeing rather than have you repeat the same steps again. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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panayioti

Account Access - Linked Accounts - overpriced, overhyped mediocrity = NORM

XfinityDilary

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