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Visitor

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4 Messages

Sun, Apr 3, 2022 3:47 PM

Account access denied

I am not able to sign into my account information. Keep getting the “Hmmm….” Message. Tech support said they had to fix the problem on their end and they would call back. Lol, no return phone call. Yesterday I waisted over an hour on the phone trying to get this resolved. Also, when I made a payment with an agent over the phone, and received a confirmation number, a week later they called me and said the payment was returned and they can’t take payments over the phone. All I want is to be able to acces my account so I can view my bill before paying it. What do I have to do to get this fixed?

Official Employee

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561 Messages

3分前

Hello there @TWGEER441!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can. You have reached out to the right team, and we are going to do everything we can to get this taken care of for you.  So that we can get started, please feel free to shoot us a private message with your full name and complete service address.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://comca.st/3LCua7D 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

Visitor

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4 Messages

@XfinityArmand​ is this a private chat?

Visitor

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4 Messages

3分前

That system doesn’t work because you have my account linked up with another.

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