Accessing Account and January Bill Payment

Hi there @spudwerk2,

Let me know if you're able to follow the steps found in Top Troubleshooting Scenarios - START HERE BEFORE POSTING to see if it solves the issue. 

I can't sign in on the website, it errors out

The best thing to do in this situation is to isolate where the issue may be occuring:

1. It could be your browser cache - try opening the same page in Private/Incognito mode, or on a different browser (e.g. firefox). If it works in any of those situations, clear your cache
   1. Mobile phone:
      1. Instructions for Apple
      2. Instructions for Android
   2. Desktop browser:
      1. https://www.pcmag.com/how-to/how-to-clear-your-cache-on-any-browser
2. It could be something else on your computer (try it on your mobile device to confirm it works elsewhere)
   1.  Antivirus/Firewall - Do you have an antivirus or firewall preventing the site from loading?
   2. Browser Plugins - Do you have any browser plugins that may be blocking the page from loading?
   3.  VPN - Do you currently have a VPN running in the background? Does turning off the VPN successfully log you in? Not sure if a VPN would block access, sometimes VPN sevices have their own firewall rules that interfere so it's a good one to rule out.
3.  Device/Network
   1. Does the same issue persist when you go to www.login.xfinity.com ?
   2. Does going on cellular make a difference?
   3. Trying to rule out anything due to being on the home network.

Additionally, it may potentially be your PDF built into your browser, so I suggest right clicking on the link and saving the PDF and opening it where you may have downloaded it.