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Ching9
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Thursday, October 9th, 2025 12:54 AM

Access to Peacocktv.com

My Xfinity account is already linked to Peacock, but I have no access to sign on. I tried to un-link, so I could re-link, but just get and error. Help?

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XfinityJamesC

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4 months ago

Greetings, @Ching9! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Peacock subscription, but you have definitely come to the right place for assistance.

 

Can you tell me a little more about what happened? Were you able to log in and access Peacock without any issues until just recently? Did you make any changes to your service or equipment, or did it just stop working? Are you getting any sort of login error, or is it just asking you to pay for service that was previously included?

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Ching9

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I haven't tried watching Peacock in a long time. Just wanted to yesterday. I haven't changed anything recently. It says I need to link my Xfinity account to Peacock to get access, but it looks like it's already linked.  it's just asking me to sign up and pay for service.  On Xfinity, there was a link to un-link Peacock, but that just get's and error.

I wanted to watch in a browser (Peacocktv.com), but I did try the Peacock App on my FireTV and had the same issu.

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4 months ago

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XfinityJamesC

Official Employee

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2.7K Messages

Thank you for clarifying, @Ching9. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

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Ching9

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DM'ing "Xfinity Support" WAS NO HELP AT ALL!

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4 months ago

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XfinityDuron

Official Employee

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476 Messages

Hello @Ching9  for the help that you need, a ticket will need to be created. You were giving options to try to speed up the process. I understand why this could be frustrating, but there are certain steps we need to take to have your issue corrected. 

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4 months ago

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Ching9

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I have access now, once I figured out which email I originally used to sign up.

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4 months ago

user_vzxqnm

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3 hours ago

Peacocktv.com/tv [Edited: "Personal Information"]  My issue is the same as above. On my ixfinity statement I've been paying for Peacock and all worked very smoothly when I went to watch my seelection of Law and Order.  Suddenly this weekend I couldn't do it.  I kept getting the run around about signed up for it or not. Everything prior had worked very smoothly. Can you get me turned on again? I've paid for it! [Edited: "Personal Information"]

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user_vzxqnm

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I also had the code on my tv of 3C

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3 hours ago

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