Access not Authorized

Getting an “Access not Authorized” message when trying to sign-in to app. I have my WiFi box connected to coaxial and to power.

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XfinityDuron

Official Employee

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897 Messages

20 hours ago

Hello there, can you elaborate on the issue that you are having. What app are you looking to sign in to @user_2uzni7?

8

0

U

Hi, the Xfinity app. I scan the QR code on the inside of the box that was shipped to me with my WiFi router. It has me download the Xfinity app. I sign in and it says “you have successfully signed in but you must be an Xfinity user to access the app”

10 hours ago

0

XfinityJeff

Official Employee

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1.1K Messages

Thank you for the information @user_2uzni7. Your Xfinity ID is most likely not linked to your account, which is why you are getting that error. Are you using a Xfinity ID that you used with a previous account?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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10 hours ago

0

U

user_2uzni7

Visitor

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5 Messages

No I’m a new customer. I signed up for WiFi earlier this week and was sent the WiFi box myself a couple days ago so just trying to do setup now

10 hours ago

0

XfinityJeff

Official Employee

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1.1K Messages

You may need to link your Xfinity ID that you are signing in with to the new account @user_2uzni7. You can do so with the instructions listed here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

10 hours ago

0

U

user_2uzni7

Visitor

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5 Messages

I tried to follow those instructions. When I click on “account and identity” it gives me another error message. This time saying “something went wrong” and it tells me to refresh or come back later. (I ran into this problem yesterday as well so coming back later doesn’t seem to be the solution either)

8 hours ago

0

XfinityOrlandoM

Official Employee

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3.5K Messages

5 hours ago

@user_2uzni7

Thanks for reaching out to us and joining the Xfinity family, I'm glad you were able to gain access to log into your account.

Feel free to reach out to us anytime and thanks for being the best part of Xfinity

0

Sign-In and Account Management

user_2uzni7

Access not Authorized

XfinityDuron

user_2uzni7

XfinityJeff

user_2uzni7

XfinityJeff

user_2uzni7

XfinityOrlandoM

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