U

Thursday, January 18th, 2024 4:30 AM

Closed

Access Denied

Can't enter the page to pay my bill

Message on the page:

You don't have permission to access "http://payments.xfinity.com/new" on this server.

Reference [Edited: "Personal Information"]

Accepted Solution

2 Messages

11 months ago

Already solved.

Originally, I was using Chrome. Then I changed to using Edge, the page finnaly loaded.

Official Employee

 • 

1.3K Messages

11 months ago

@user_pwgdkv Thank you for reaching out on the Xfinity Community Forums. We are happy to hear you were able to pay the bill through using edge. I would recommend clearing your history, cache and cookies in chrome to see if that is able to fix it in that browser. If you need anything further please let us know. We are here to help. 

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