Skip to main content
user_lruigt
1st Topic
1st Like
1st Reply

Visitor

 • 

6 Messages

10/15/2026 3:40 AM

A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

Question

 • 

Updated 

2 minutes ago

472

42

Oldest First
Selected Oldest First
Kuya1413

Visitor

 • 

1 Message

1 day ago

I too have been experiencing the same issue as many others accessing Membership Benefits from multiple browsers, multiple devices and the Xfinity app and getting the following error: 

"A rendering error occurred: Cannot read properties of null (reading 'fields')."

I've also tried all of the troubleshooting suggestions such as clearing cache, uninstalling/reinstalling the app without success.

0

user_x4gswp

Visitor

 • 

1 Message

23 hours ago

Same problem, started for me when I tried to redeem rewards last week

0

user_qu0t3q

Visitor

 • 

1 Message

22 hours ago

Same here - I mean, if it's multiple people having the same error and have tried same tier 1 troubleshooting steps, it's usually not the user... usually something on the development end. 

0

user_s1ecid

Visitor

 • 

1 Message

22 hours ago

I'll add in that I am also having the same issue, and just to make sure:
1) I am getting the error 'A rendering error occurred: Cannot read properties of null (reading 'fields').'
2) This is on the https://customer.xfinity.com/membership page
3) I am the primary user, and the only user on the account
4) I have cleared my cache
5) I have tried incognito browsers
6) I have tried multiple browsers
7) I have tried this on my phone and home pc
8) I have tried this in the Xfinity App
9) This has not worked for the past week and looks like there is a bug in the code for the page. The fact that this keeps being reported and yet no fix has happened for a week is just sort of wild to see. 

6

XfinityBrianH

Official Employee

 • 

2.6K Messages

 

user_s1ecid  Please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.
 
 Here are the detailed steps to direct message us:
 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message
 
 You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

21 hours ago

0

user_xzf0he

Visitor

 • 

2 Messages

@user_s1ecid​ 

 same here.  i tried thru google chrome, ms edge, at work on their server, at home thru xfinity wifi, on my mobile using cell data instead of wifi.  cleared all my cookies, browser history, site settings etc.   today i even went on my old desktop computer at home, thinking maybe there is something quooky in my laptop.  NOPE, same message: A rendering error occurred: Cannot read properties of null (reading 'fields').  comes up when i try to access the members benefits page.  i can get to any other link on their site, billing and pay bills, plan management, search for new plans etc but not the rewards.  last week, i finally called xfinity and their customer rep was no help at all, could not understand what i was trying to explain to him that the issue is with xfinity's website not me.  he wanted to ask about my tv and then tried to accept the movie reward over the phone.  he was useless.  i finally just hung up.  

Like

Reply

18 hours ago

0

Seanote13

Visitor

 • 

2 Messages

@XfinityBrianH​ I, too, have been having this issue since last week. I have tried the various troubleshooting methods discussed throughout this thread, to no avail.

Clearly this is not affecting all users b/c the rewards are getting consumed to the point that some are no longer available. You must have some idea, by now, of the subset of customers affected by this bug.

I wanted to send a direct message, however, my UI does not appear to include that as an option. How can I go about getting a ticket opened for my account? Every support link I follow gets me either back to this forum or to the AI chat bot who admits it knows nothing.

Thanks.

Like

Reply

23 minutes ago

tn464

Visitor

 • 

2 Messages

@XfinityBrianH​ The instructions you sent do not work.  There is no direct message icon on the top right.  Only the Bell notification icon and my profile icon.  And your link on how to send a direct message is cut off.

Like

Reply

11 minutes ago

0

XfinityAirelle

Official Employee

 • 

3.6K Messages

@tn464 Hi there. Try this instead and let us know if you are still having issues. 

 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

6 minutes ago

0

user_lruigt

Visitor

 • 

6 Messages

19 hours ago

A rendering error occurred: Cannot read properties of null (reading 'fields').  Still occurring 1 week later in Xfinity Member benefits for diamond member.     Hello anyone there????

0

user_sntggq

Visitor

 • 

1 Message

12 hours ago

The error is still happening right now 10/21/2026 in my Xfinity app and Mobile browser. I uninstalled the app, cleared my cache and reinstalled the Xfinity app, still the same error message. Please fix as tomorrow Thursday is the reward redemption day. I don't want to miss it.

(edited)

3

user_hpmayg

Visitor

 • 

1 Message

1 hour ago

I am having this issue as well. It started with trying to redeem benefits last week and is still occuring. I have cleared cache and cookies, tried in the app and browser (also in incognito mode) as well as trying on my phone and laptop. As said before this appears to be an Xfinity issue.

0

0

user_jiknvb

Visitor

 • 

1 Message

17 minutes ago

I am also getting this error. It has been at least 1 week and no fix from xfinity. I have done all the troubleshooting.

0

0

sleegoo

Visitor

 • 

13 Messages

15 minutes ago

New rewards are coming today and this still isn't fixed. How are you going to compensate us? 

Fiber was installed on our street last year. I'm looking into switching now. This situation isn't helping to keep me as a customer.

(edited)

0

0

tn464

Visitor

 • 

2 Messages

8 minutes ago

Same issue with me as well. Rendering error just for Membership Benefits.  Tried everything that was mentioned on this forum.  Pretty ridiculous for a company as large as Xfinity to have a page rendering issue for over a week with no acknowledgement or updates.

0

0

forum icon

New to the Community?

Start Here