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user_lruigt
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10/15/2026 3:40 AM

A rendering error occurred: Cannot read properties of null (reading 'fields').

Xfinity Member benefits started getting this error a few days ago

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17 minutes ago

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XfinitySara

Official Employee

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3K Messages

5 hours ago

Hello, @user_lruigt! Thank you for letting us know about this issue you've run into with your Xfinity Membership Benefits. We appreciate your patience while waiting on a response from our team, too. Are you still having this problem? If so, what troubleshooting have you tried so far (i.e. clearing your browser's cache and cookies, trying another browser altogether, using incognito mode, etc.)?

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user_cfistr

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2 Messages

I get the error message when trying to access member benefits on chrome edge and cellphone.

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24 minutes ago

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XfinityPeterH

Official Employee

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3.2K Messages

 

user_cfistr Have you tried to clear your cache and cookies to see if that made a difference? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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17 minutes ago

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user_0wwv86

Visitor

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4 Messages

3 hours ago

I too am having this issue. I have cleared browser's cache and cookies. I have checked to see if my settings have changed and they are still the same as they always have been. I have tried incognito mode and it still does not work. I have tried explorer and chrome neither work.

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user_b6vpah

Visitor

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2 Messages

1 hour ago

I’m also having this issue. Only seems to affect the benefits page. Have tried different browsers and devices. 

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XfinityAdrienne

Official Employee

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2.4K Messages

Good Morning, @user_b6vpah! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with reaching the Xfinity Membership page, it certainly not what we want for our customers. Have you attempted incognito mode on the browsers?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 hour ago

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user_b6vpah

Visitor

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2 Messages

Yes, I have tried incognito browsers as well. 

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60 minutes ago

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XfinityBenjaminM

Official Employee

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3.4K Messages

 

user_b6vpah Hmm, does it also not work properly if you use a cellular connection as opposed to using your in-home WiFi connection? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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51 minutes ago

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user_gnxdzo

Visitor

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3 Messages

60 minutes ago

Same issue here. Tried multiple browser, incognito mode, multiple devices, cleared cache, app as well. All same error when trying to redeem today's rewards (or any rewards). No VPN, both wifi and cellular. I am the only account holder.

(edited)

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user_zwxp9q

Visitor

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1 Message

23 minutes ago

I am getting the same message. Tried multiple devices as well.

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