Visitor
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1 Message
A communication error has occurred. We have been notified and are looking into the issue. Please try reloading the page or coming back
I am moving into a rental home near my university and when I try to finish up buying a deal/offer for wifi or internet. It won't even let me look at my account settings, it just keeps giving me the message in the subject. When I try and go to buy anything it sends me to this website https://www.xfinity.com/error/buy/sorry?errorCode=ADBF40002
XfinityPaula
Official Employee
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244 Messages
2分前
Good morning @Alaksima Thanks for your interest in our service and for reaching out to us for the error. I have seen this happen in cases where the home already had an account set up.😀 Moving can be a stressful time, I will do everything I can on this side to help. Please send us a direct message with your name and service address.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_db12d9
Visitor
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2 Messages
1分前
I am also having this issue! However, the direct messaging function you described is not currently present on my screen.
(edited)
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