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Alaksima
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4 Messages

05/12/2022 12:54 PM

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I am moving into a rental home near my university and when I try to finish up buying a deal/offer for wifi or internet. It won't even let me look at my account settings, it just keeps giving me the message in the subject. When I try and go to buy anything it sends me to this website https://www.xfinity.com/error/buy/sorry?errorCode=ADBF40002 

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4 years ago

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XfinityPaula

Official Employee

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2.3K Messages

4 years ago

Good morning @Alaksima Thanks for your interest in our service and for reaching out to us for the error. I have seen this happen in cases where the home already had an account set up.😀 Moving can be a stressful time, I will do everything I can on this side to help. Please send us a direct message with your name and service address. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_db12d9

Visitor

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2 Messages

4 years ago

I am also having this issue! However, the direct messaging function you described is not currently present on my screen.

(edited)

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CCAntoine

Retired Employee

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1.4K Messages

Hey, user_db12d9! I'm sorry you're having issues. I'd be more than happy to help you pick out a plan. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

4 years ago

user_db12d9

Visitor

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2 Messages

@XfinityAntoine​ Sorry to bother, but when I attempt to send you a private message, your username does not appear in the "Type recipients" bar. Is there another username from which I can message you?

4 years ago

0

XfinityChristy

Official Employee

 • 

3.1K Messages

No bother at all, our team is here to help. Here is how to send a Peer to peer message with your full name and address on our Xfinity Forums. 

 

To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

4 years ago

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XfinityChristy

Official Employee

 • 

3.1K Messages

It looks like Antoine is not working at this time. The great thing about reaching out via our Xfinity Forums is there is someone here to help 24/7. I would be happy to review your account with you and help with all your concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

4 years ago

0

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