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vha24
1st Topic

Visitor

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3 Messages

Wed, Sep 21, 2022 5:32 AM

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I cannot access the MyAccount page… all I get is an error message and i have tried on my phone, the mobile app, and 3 different computers 

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Updated 

1 d ago

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EG

Expert

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95.7K Messages

3 d ago

Concern moved here to the proper help section, and for greater exposure to the Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityDilary

Official Employee

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352 Messages

2 d ago

Hello, @vha24! Thanks for posting on our Community Forums. I'm sorry to hear about your login situation. What kind of error are you getting? Have you tried multiple browsers too? 

 

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vha24

Visitor

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3 Messages

@XfinityDilary​ 

Hi,

I tried signing up for my account and was emailed a link to connect my accounts together, and I have been unable to move forward with purchasing internet service. When I go to MyAccount, the page loads with an error message saying, “Hmm, the page didn’t load correctly. Try refreshing the page, if the problem persists, try again later.”

I have tried logging in on multiple browsers on different devices and the problem occurs across the board. 

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1 d ago

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XfinityMikeB

Official Employee

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757 Messages

Thanks for letting me know. Are you trying any of these steps listed here? https://comca.st/3R8OEHu

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 d ago

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vha24

Visitor

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3 Messages

I am unable to access the My Account page without running into the error message mentioned above :(

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1 d ago

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XfinityMikeB

Official Employee

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757 Messages

I would like to look into this closer, can you send me a direct message with your name and address?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 d ago

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Again

Expert

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27.9K Messages

1 d ago

@vha24 

In the future please supply an appropriate Subject line that describes in brief what your problem is and post in the correct forum.  Thanks!

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