Visitor
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2 Messages
No notifications for motion
So I’m not getting any a notifications on motion at all with rules in any mode either! I go to activity and there isn’t any at all? The only way i can see any motion is when I go to overview then click one of the cameras and then I see the times where motion sensor picked something up on the camera. But no notifications of those times they picked something up.
i have already restarted my phone I have iPhone 11 I have already uninstalled and reinstalled the app 2 times and I have also deleted all the rules and made all new ones?
please help
CCMartin
Gold Problem Solver
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2.9K Messages
3 years ago
Hey there, @user_4840b1
I know it has been a couple of days since your post but our team wanted to reach out and help the best we can. Have you tried viewing the app on a different device to see if it works?
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mldavis99
New Poster
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2 Messages
3 years ago
All of the motion notifications from my cameras stopped working after May 2 2022. xFinity support has no idea why? Also my last motion notification for a robbery suspect slinking around our home, and then our shed was robbed occurred April 29th. We have copies of the motion videos but the motion - person text notification did not arrive until May 1, 2022!!! So far the only feedback I've received from xFinity is that they are consolidating many of the apps into the single xFinity app. On one troubleshooting session the tech said I must have the xFinity Home app installed. When I checked this I found that the xFinity app is still in the Google Play Store but only installs as a headless (no UI) core. It looks like this is being used by the new Home button on the xFinity app and actually runs the hidden Home app. You can actually open the "headless" xFinity Home app by opening the Play Store, going to the xFinity Home app where it shows it installed and hit the Open button!!!!
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