3 Messages
Ghost automation Rule
I create a rule to arm my system daily while I was away at 8 am. I came back, disabled the rule and it still armed. I deleted the rule and it still arms.. Now when I walk out to the hallways the motion sensors picks me up.. How can I disable to remove this automation?
user_sr123
3 Messages
1 day ago
I was able to reach support through the XFinity App
They indicated that there was a subscriber portal that end-users could have gone to manage the rules for their account. They have disabled this portal however, the rules created still existed on this portal and since access was removed for the users, the automation rules are still there even though it is not showing in your Xfinity mobile app.
The agent on the line did not even have access to update that portal and it needs to be done by a back-end engineer
They will call in 24 hours to resolve the issue.
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