Deleting rules

Hi @Dimit, we would be more than happy to look into the concerns in regards to the Xfinity Home Automation. Have you attempted to clear the cache/cookies within the application/web portal for creating, editing, or deleting automation rules? 

Of course, I’ve logged in and out, deleted the app, reinstalled the app. I’ve had this system for 8 years. There are 3 rules that won’t delete. I delete them and they reappear. Can someone help? It’s starting to get really frustrating. And you can’t use a web portal anymore. Unless there is a web portal that I don’t know about.

I appreciate your response with the additional information, @Dimit. Can you please tell me if the rules in question are rules built into the app, or ones you've created? Also, have you attempted to use the Xfinity App to manage these rules? This depends on what they are, but there are some accessible through the Xfinity App as well. Here's an article about the Xfinity App that has a lot of great information, and useful links about Xfinity Home services: https://comca.st/3plgzsJ. -Macey

First of all, the only place you can create rules is in the Home app. There is no way to create rules from the xfinity app. 

Can I just get someone to help me? Instead offering tips and nonsense that doesn’t work. Listen, I’ve had this system for 8 years, that’s probably longer then you have worked at xfinity. I need someone who knows what they are talking about.