Visitor
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2 Messages
Xfinity won't let me cancel my mobile service
I have been trying for weeks to pay off my phone and cancel my service. My payments have doubled without any explanation and I am constantly told I must wait 7 days between each request or I'll lose the 'Priority' status. Then i get charged for another month. When I use the app or website to cancel it conveniently has a 'technical difficulty' with only the areas that allow me to pay off my phone and cancel my service. Everything else works just fine.
I want my account fixed and cancelled today. How do I get this handled?
tuffigirl
Contributor
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190 Messages
3 days ago
Port your numbers out and that will automatically cancel any lines you have. Pay your last bill and then report whatever card is attached to them as missing/stolen so you're issued a new card. I honestly have no idea what you're talking about when they refer to "priority status", but it sounds like a bunch of [Edited: "Language"].
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XfinityBradM
Official Employee
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1.4K Messages
17 hours ago
@user_zmefa4 Our team would be saddened to see you go but can assist with that process. Have you attempted to pay off the phone and complete the port-out request via the online account management option? Have you attempted uninstalling/reinstalling the app or attempting on a different network?
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