Xfinity won't let me cancel my mobile service

I have been trying for weeks to pay off my phone and cancel my service. My payments have doubled without any explanation and I am constantly told I must wait 7 days between each request or I'll lose the 'Priority' status. Then i get charged for another month. When I use the app or website to cancel it conveniently has a 'technical difficulty' with only the areas that allow me to pay off my phone and cancel my service. Everything else works just fine.

I want my account fixed and cancelled today. How do I get this handled?

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tuffigirl

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190 Messages

5 hours ago

Port your numbers out and that will automatically cancel any lines you have. Pay your last bill and then report whatever card is attached to them as missing/stolen so you're issued a new card. I honestly have no idea what you're talking about when they refer to "priority status", but it sounds like a bunch of [Edited: "Language"].

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user_zmefa4

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2 Messages

Yes! Though I cant port my number because I still have a balance on the phone. I've tried for weeks to pay it off so I can do exactly what you suggested, but wouldn't you know it, that part of the app/website doesn't work. Its been experiencing 'technical difficulties' for weeks now. Everything else works tho so I also call [Edited: "Language"]. Which is why i reached out bcs I'd rather not have to change my number and buy another phone. But at this point I think that may be my only option.

Thank you for responding!

(edited)

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5 hours ago

tuffigirl

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190 Messages

You're very welcome… I wish I could've been a bigger help. I've been through [Edited: "Language"] with them this past year after years of really enjoying them so I know how you feel. Good luck!

(edited)

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5 hours ago

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user_zmefa4

Xfinity won't let me cancel my mobile service

tuffigirl

user_zmefa4

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