1 Message
Xfinity will not let me transfer my phone number that I've had way before them. Due to non payment. Is this illegal?
I was behind on my bill. I made a payment arrangement. However, my checking account had some unauthorized purchases so my card and account was changed. During this time my payment arrangement payment was not able to come out. So they canceled it an said I was not able to make another arrangement and required all the money at one time. I could not afford this. I tried to get new service to have phone for safety while I'm paying them off. However, they would not give me a transfer pin until I paid all the money I would. That number belonged to me and the held it hostage. I'm pretty sure it's against the law to block 🚫 a number from being transferred. Am I wrong?
XfinityArmand
Official Employee
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1.8K Messages
11 months ago
Hi there @user_h6e9j4! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your billing concerns. We are glad to hear from you and want to assist in addressing your issues in any way that we can. You have reached out to a team of billing experts who are going to get things squared away for you. No worries! In order for us to get started, we are going to need to take a closer look at your account. So please feel free to shoot us a private message so that we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_ubj9lw
1 Message
9 months ago
Yes, the FCC says that this is illegal they are doing this to me right now. I need the number to continue continuity of care and for my disability I’m applying for. I can’t pay since I have been sick since April 2023 but continued to pay as best I could and even kept my payment arrangement. They said I did not pay and I did so they wanted everything in full. I need my Pin asap. This needs to be a class action suit really!
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user_kj25nk
1 Message
6 months ago
Did anyone ever get any resolution on this? They're doing this to me now.
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