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Xfinity Trade-in not marked as shipped, but USPS says it's already been delivered.
I received a new phone from Xfinity by mail, and used the provided return label to send in my old phone for trade-in. The trade in has been marked as delivered for a week now, but according to my account it hasn't even been shipped. Xfinity says I only have 5 more days to send it in to be credited. How long will it be until I get my credit?
XfinityNicolas
Official Employee
•
1.1K Messages
1 year ago
Hey @mj8596, thank you for reaching out to Xfinity Support on our forums and for shipping back the device. Over social media, we are limited on account specifics for Xfinity Mobile due to account security. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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