XFINITY REFUSES TO CANCEL XFINITY MOBILE AND CORRECT ACCOUNT (RETURN ACCOUNT TO INTERNET SERVICE AND REMOVE XFINITY MOBILE)

DATE MESSAGE POSTED:  NOVEMBER 09 2025

COMPLAINT -  XFINITY SUPPORT - XFINITY MOBIL - BILLING AND ACCOUNT INSTALLED BY XFINITY WITHOUT PERMISSION BY CUSTOMER.

PAST DAYS AND WEEKS PREVIOUS CONTACT(S) WITH XFINITY SUPPORT (MALAYSIA) FAILED TO RECTIFY PROBLEM(S) CAUSED BY XFINITY SALES - MALAYSIA.

*** THE CUSTOMER'S ACCOUNT IS IN THE UNITED STATES OF AMERICA. ***

1. XFINITY SUPPORT MALAYSIA REPEATEDLY REFUSES TO UPDATE THE ACCOUNT REFLECTING [CANCELLATION OF XFINITY MOBILE.]

   

*** THE ONLY SERVICE PROVIDED TO CUSTOMER IS ACCESS TO INTERNET ***

2. PREVIOUS CONTACT WITH XFINITY SALES SHIPPED A SMARTPHONE TO CUSTOMER'S ADDRESS WHICH WAS REFUSED AS INSTRUCTED BY XFINITY MALAYSIA.

3. FEDEX RETURNED SMARTPHONE TO XFINITY (REFUSED).

4. FEDEX DOCUMENTATION AND EXHIBITS OF RETURNED SMARTPHONE AVAILABLE.

*** SMARTPHONE AND XFINITY MOBILE STILL LISTED ON THE CUSTOMER'S ACCOUNT WITH A NEW, REPEAT NEW BILLING SCHEME ***

5. REQUEST XFINITY CORRECT PROBLEMS WITH CUSTOMER'S ACCOUNT AND REMOVE XFINITY MOBILE AND SMARTPHONE FROM ACCOUNT.

*** TO BE CLEAR, CUSTOMER REFUSED FEDEX SHIPPING OF A SMARTPHONE AND REFUSED TO CHANGE THE ACCOUNT TO "XFINITY MOBILE." ***

6.  CUSTOMER IS ONLY PAYING FOR INTERNET SERVICE.

AS OF THIS MESSAGE XFINITY IN MALAYSIA DAMAGED THE ACCOUNT AND APPARENTLY REFUSES TO CORRECT THEIR MISTAKES AND POOR JOB PERFORMANCE.