Xfinity motto if we can’t fix your problem we will have expert customer service trained to exhaust customers until they give up

​​​I am convinced that xfinity isn’t hiring crackheads rather their reps are  just trained to act like they have no brains. It’s in a mass effort to wear down customers and make them give up. Afterall there is just no way people can be that slow. If you are able to make it past their first level of frustration, You know “the bots” that have you pushing buttons while ironically they push your buttons too, when they auto hang up on you. If lucky enough to pass that challenge, you make it to xfinity’s second level of frustration, “purposely slow and hard to hear you staff”. This where you may start to pull your hair out of your head, then the 3rd level, the supervisors. They  are the worse. They just hang up on you but first allow you to go on about your issue for 30 mins… this is when you are starting to feel like you are in a twilight zone. You may even think for a moment, jumping out the window might be less painful than proceeding with Xfinity. If you make it this far you finally get the executive escalation ops. They do the best at making you think they are actually helping you but little do you know they have their out in the end and they don’t have supervisors either.. oh sorry sir that’s a landline department issue not the mobile. You have to re escalate the situation by starting a ticket for that department instead so let me transfer you over to mobile and by this time you’ve been on the phone for at least an hour, and they all know too well when they transfer you after that amount of time you get put back into que land. Then you get greeted by guess who level 2 frustration team or worse if too busy then level one frustration the bot team.. It’s hard to explain how you feel at this point but from what I’m told it’s probably similar to the feeling of dealing with a narcissist. With that said please join me in making this company change.​​

​​​my update: xfinity still waiting for that port to succeed. 2/4 started and we are 4/25​ still no luck ​​