Xfinity mobile

I was told that since I am 68 years old or 67 years old at the time that I could get an Apple watch free at first I said I don’t really wear a watch and what I thought was a very nice young lady said that since I was the age I am it would be a good idea she said in case of an emergency I could still contact someone if I couldn’t get to the phone so I said okay come to find out Xfinity mobile has been charging me for the watch and for a service line for the phone it was supposed to be free I had my mobile phone and a couple years ago I called them to ask them why I had landline on my plan when I don’t even have a landline so guess what they said they would send me a free Samsung A15 and I could use that for my home phone I said wow that sounds great but nope this entire time they have been charging me for the phone and for a line for the phone so what was free with this one and this all came to light when I called them about something to do with my service something wasn’t working right or something I told the girl that my phones right she of the screen was working ever since the last upgrade to my phone that’s actually why I called the last automatic upgrade messed my iPhone up I could press 0 all day and the only thing I would be typing is all 9’s I told her that I saw the commercial on tv saying get an iPhone 18 on them but they didn’t have any more of those so I asked if they had any free phones in that case she said no but we have an iPhone 17e with your trade in it would only be $7 a month for so many months I thought about it because i am on a fixed income and said okay I don’t think I’ll get a better deal than that but come to find out this entire time all I have is my cellphone and my home phone and the watch was supposed to be no charge because they paired it to my phone or something to use the watch I would have to have my phone with me but they have been charging me also for 5 lines it was like [Edited: "Inappropriate Language"] THE guy I had just spoken with said that I should cancel the home phone because I really never use it and I would save about another $20. He said and my bill would be forty something dollars a month so ok I dropped the phone a few days later I looked at my bill online just to make sure I was going to be able to cover it and I almost [Edited: "Inappropriate Language"] it said my bill was $114. And it would be $98.and change every month after that for one [Edited: "Inappropriate Language"] line I couldn’t believe it and they started telling me I owe three more payments on the free watch but somehow they had me down as having two watches which I wish I never had the one I should’ve never had taken for free and three more payments on the free home phone that they sent me a couple years ago and they was still charging me for five lines when now I only have one after taking their advice and dropping the home phone because I never use it for years they have been charging for phantom things that either I don’t have and things that I was told were free I am going to dump Xfinity mobile and I am going to dump my cable and WiFi also I only got the WiFi during Covid so if my grandsons were over they could do their schoolwork but now you need it for everything I’m done with them I feel like they have been scamming me frauding me because I’m a senior citizen the last time I spoke with them about all of this stuff Edward was trying to get me to get a so called free ipad It would be only nine dollars a month and the service would be free I had to tell him three or four times that I absolutely did not want any ioad I know how it works now but he still kept trying to get me to get it are you kidding me. Where I live I can’t get fios or anything else just Comcast Xfinity so seriously I might just get the very basic cable for now and WiFi but if I can get a different service I’m going to 

Also an add on to this is that I do paperless so they take the amount I owe each month out of my account can you believe that they didn’t take $114. Out they took $122. Out of my account I just got back from the bank I had to make a deposit right away to cover it. It’s like a nightmare I mean it’s not the worst thing that has ever happen to me or anyone else but it is unacceptable for any business to do this I have been a Comcast customer since the late 1970’s when I moved I stayed with my son and daughter in law who was expecting to help out I had just gone through a very rough divorce but when I again got my own place I went right back to Comcast and even switched my phone to Xfinity mobile [Edited: "Soliciting"]

Hey @user_7ge9g2, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to go over the Xfinity Mobile account, billing, and charges to ensure that everything is accurate. 

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