2 Messages
Xfinity Mobile
Paid for services that never was used...$155.86
Wanted to leave TMOBLE...ordered bundle through Xfinity, couldn't load the Sims cards due to TMOBLE wouldn't unlock phones,went to Xfinity office and TMOBLE 3 times finally got TMOBLE manager at that office and 2 other employees from Xfinity on the phone stayed on phone for 5 hours trying to get resolution,told Xfinity that they wouldn't release my phone ended up owing TMOBLE 800 for one phone,xfinty wouldn't release the number back however the Sims card wouldn't work in phone due to it being locked...I end up paying for 2 lines that can't be used and xfintiy knew about it. VERY MIS LEADING AND I SHOULD CALL ATTORNEY GENERAL.
XfinityJanelle
Official Employee
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1.3K Messages
1 year ago
@user_f110a6 We'd love to help, but we don't have access to XFINITY Mobile accounts via social media, I do apologize.
We would suggest contacting our Mobile experts via one of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
Our XFINITY Mobile partners are available daily from 7 am to 9 pm EST. I'm confident they'll be able to get this resolved for you.
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