4 Messages
Xfinity Mobile Website Issue.
I'm having issues with the xfinity mobile website. I need to update my payment information, but the website keeps saying "
Something went wrong.
Trying this page again may help fix the problem."
error. I keep hitting refresh, but it's not working. I've tried different browsers, that didn't work either.
XfinityRoberto
Official Employee
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1.9K Messages
7 months ago
I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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user_h4ltn8
Visitor
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2 Messages
5 months ago
I've been trying for over a month to look at my xfinity mobile bill. Every time I do, it tells me that something went wrong. And then I eventually get a notification saying something is wrong on our end, We're trying to get it fixed as soon as possible. But that doesn'help me when I can't see my billing statements. I'm not receiving credit for my phone trade in and I can't do anything or look at anything and when I call in, it's no help. So if I can't look at my bill online, you need to send me a statement, a paper statement until you get your freaking website fixed. I've been with xfinity for 8 years. My total bill is over $400 a month. I think I deserve to at least be able to look at it.
2
user_fsslf9
Visitor
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1 Message
4 months ago
It is still not working for me as well. Months.
2
user_3fyo0i
Visitor
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1 Message
1 month ago
This is the WORST company with the WORST customer service! I started having issues on the App 2 years ago and it's been hit or miss resolving it..."Oh no Something Went Wrong" message over and over. Now I'm trying to switch out to another service and I cannot access the website or app to do so. Spent 3.5 hours on phone with their incompetent staff and got them to finally generate a code last night. Of course it didn't work and today they reps are calling me a liar that no way I could have gotten it over the phone! The SCC rules don't allow them to do so, but all the other mobile companies are allowed! I now can't get my old numbers unless I go to a retail store! AWFUL
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