1 Message
Xfinity mobile trade-in offer issue
I availed xfinity mobile trade-in offer and traded my old S20 5g(which I purchased from xfinity earlier) for S23 galaxy.
Assurant sent the mobile device back saying the device IMEI number doesn't match.
I called xfinity and shared the details and they acknowledged that there is some issue with Assurant and they made a mistake and we will share a new return label and provide you credit. Now after multiple attempts and follow-ups I haven't received the credit and old device is still with me.. I got to know from xfinity that they are following up with Assurant and it will take longer. It's already been 3 months. This has been pathetic experience and I am thinking to sue them for the harassment.
XfinityJorge
Official Employee
•
1.7K Messages
1 year ago
Greetings @user_69p9ek thank you so much for contacting our Xfinity Support Team over our Forums. You came to the right place for help and our team is here to make sure you get in the right hands to get the assistance you need with the mobile service. Unfortunately, our team is limited to performing any device or account-specific requests over this platform. Please reach out to our Xfinity Mobile team with the options below. If you continue to have a hard time, please let us know so we can see how else we can help!
Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile
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