2 Messages
Xfinity Mobile SCAM
Over a month ago I called what I thought was Xfinity, and later found out it was Xfinity Mobile. I was calling to see if there was a way I could lower my monthly bill, for the 3 services I was receiving. I have been a long time customer of Xfinity, and have not had any previous problems.
I told the representative exactly what I wanted, and she came back with a lower price that included a free IPad. I repeatedly stated that I didn't'[t want any other services added, and was not looking for Mobile services, and she confirmed there are no changes to your plan, and no additional charges. All I had to pay was the taxes for the IPad. I agreed, gave my credit card, and the IPad was sent. Then I was emailed about activating my mobile service and called Xfinity to see what was going on. I was told I had to pay $66.99 a month for the IPad and service. No one could help me., and I was passed from one person to another. ONe person telling me that the people in sales work on a commission basis and sometimes say improper things, another person telling me , they could cut my costs down. Each time a different story but not resolving the problem - FREE IPAD WITH MY SAME SERVICE, AT A LOWER MONTHLY COST.
I then, on a third phone call, (each one lasting between 1-1 1/2 hrs) asked to speak to a supervisor. This person was very abrupt and said there was nothing they could do. I ended the call telling this person that I was going to call my american Express, and have them stop any future payments to Xfinity Mobile. They didn't seem to care.
I have also found, many, many complaints from other customers about this same thing, on your site. Obviously your "trained" personnel are misquoting things to customers.
XfinityJanelle
Official Employee
•
1.3K Messages
15 days ago
Hi @user_3c2ad6 Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the interaction you had with the agents and the free ipad. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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