Visitor
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3 Messages
XFINITY mobile is the WORST
Don't buy into it. It's a [Edited: "Language"] headache. 6mnths the app doesn't work you know the one everyone tells you to use. Oh and still no voicemail. If you switch be prepared to not have voicemail at all. None of the phones on my account have it. 3seperate store visits and countless hours and the can't get it working. Customer service is hands down awful. It's nice to be about to walk into a Verizon store and they can help you. Comcast store say call the help desk. That's it. That's all. I can't get anyone's attention at Comcast so I'm posting here too.
CCJennifer
Problem Solver
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743 Messages
3 years ago
Hello @user_c4a379! : I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. It's important to us that you're able to get assistance and our experts can help!
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user_97fa95
Visitor
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1 Message
3 years ago
I agree Xfinity mobile has to be the worst service I have ever experience
I’m getting billed for a phone service I don’t even have and still haven’t been able to fix the problem I finally told my bank and now there working on the problem
from 0 -10 0 being the least that’s what I would put I have been dealing with this sense April this year July now and still not fixed
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user_d8a227
Visitor
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6 Messages
3 years ago
I have a trouble ticket number because of no data/dropped calls/etc.. for the past 3 months. I can't get a call back to let me know when it will be fixed.. I figure it is because comcast has no idea about when problems on the network will be fixed since it isn't their towers.
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pbruderer
Visitor
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2 Messages
3 years ago
I switched from ATT. Saved over $70 Month. But service is poor at best. I’m using T Mobile Network Pass which allows to try for 90 days to see if coverage is better and they will compare coverage between both. Savings is not worth it Need reliable service
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user_84a41c
Visitor
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1 Message
3 years ago
The worst service. When I had verizon I 5GUW constantly. I rely on data for work. I switched and I don’t get 5GUB and my 20gigs go fast. I’m trying to get them to unlock my phone but they keep denying it. I got a lawyer and i have filed a complaint with the FCC. I own this phone (100% paid off) and they’re holding me hostage to their AWFUL network. Not to mention the customer service is worthless as well.
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