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bhudson200
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Friday, February 28th, 2025 4:59 PM

xfinity mobile customer service (INCOMPETENT)

xfinity mobile team - you have been such a let down.  Your team is the most incompetent group of people that I've ever had to deal with.  WOW!

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Updated 

6 days ago

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1

XfinityThomasB

Official Employee

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1.7K Messages

17 days ago

bhudson200 We are happy to help. What is going on with the Xfinity Mobile services? Appreciate you reaching out to us for support. 

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bhudson200

2 Messages

If you guys are so willing to help (at this point), it would be more beneficial to work on the front end, to prevent all of the negativity floating around in this forum.  That just seems like the logical approach.  Call me if you're willing to help....I'm not gonna type all of the issues that I've experienced since joining xfinity mobile.  And the customer service team is ABSOLUTELY clueless.  I'm in th porcess of cancelling mobile, TV and internet.  Please call if you "think" you can help.

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8 days ago

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XfinityFrank

Official Employee

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1.2K Messages

@bhudson200, we would most certainly be willing work with you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 days ago

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