Visitor

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7 Messages

Thursday, July 17th, 2025

Xfinity mobile complaints

I have filled complaints with BBB and FCC for Xfinity not unlocking mobile devices. [Edited: "Solicitation"].
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Visitor

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1 Message

24 days ago

I bought a new Garbage Samsung Galaxy Fold z 7 and was locked and their xfinity IT Techs couldn't unlock it. So, far I have spent 18hrs trying to get a replacement phone from them and all I get are Lies from them telling its on the way and never gets to me. I'm still currently trying to resolve this issue. I already spoke to 3 supervisors and they Lie to me also. I have also tried reaching out to HQ in Pennsylvania via Phone call and Email and there's no way to do so every number I call take me to customer which is NO HELP. I really regret staying with Xfinity. They NEED to bring back these jobs back to America where they can be understood is one more thing. It hard to understand them.

Official Employee

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2.4K Messages

@user_dlm98l

Thanks for reaching out to us do apologize for any inconvenience, the Samsung fold phone that you purchased did you purchase that from Xfinity?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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