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user_km73bc
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11/01/2026 2:44 PM

Xfinity Mobile Charging when supposed to have free year

I purchased new phone from Xfinity after moving in September to which a new account was made and was told I would get a free phone line for a year.  Never happened. Contacted customer support and was told they are refunding money to my account and that I would not be charged for a year. And they apologized for the inconvenience. “I have this in writing from tech support Amey” once again I’m here on November 1, and I’m being charged again so I called In and customer support told me I never should have gotten the promotion and I will not be receiving the promotion. About to get a lawyer involved. 

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2 hours ago

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XfinityPeterH

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2 hours ago

 

user_km73bc We are here for you. Please feel free to send us a DM with your full name and complete address. 

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