Visitor
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1 Message
Xfinity Mobile Charges
I purchased a Bundle Plan that included 1 free line of service for 1 year and since day 1 (May 2025) I have been billed $40 plus tax to which I then have to call customer service every time!!!! Every month!!!!! COMPLETELY at wits end!! NO loyalty to customers we are just a number!! If you ever miss a payment we are charged fees but let them make a mistake we are never compensated for bank overdrafts. I am on with an agent as I type this and again empty promises and now I'm being told I need to call every month BEFORE my auto pay is deducted from my bank so I can have them issue me a credit before it is taken out instead of waiting until it is taken out and I need a refund. At this time I also want to say, for the past 20+ years I lived on the east coast of Florida and only ever had my services with originally Comcast then internally switched to Xfinity, I moved to the west coast of Florida 2 years ago and wanted to move my services with me but I was told I would need to open a new account and be charged an install fee of $100 so I laughed and said "Are you joking?" After being told No I started using Spectrum. One year of being with Spectrum I receive an offer from Xfinity that I just couldn't pass up ..... Yup I took the offer and have regret it ever since. I have tried to speak with someone on a higher level of authority to resolve my issue and after using AI to assist me I was told to use the forum. So here I am. When my contract is up I promise I will never be a customer with Xfinity again. Wake Up!!
eujaynia55
Visitor
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4 Messages
4 days ago
Oh goodness. I'm sorry you have had those issues. My most recent experience was not a completely pleasant one, but I do need to take responsibility for not doing just a tiny bit of research before agreeing to what turned into a frustrating situation that I could have avoided. Fortunately, I have a lot of tenacity and I am confident it will turn out okay. I was lucky enough to try until I was blessed to have someone I connected with beautifully on the other end.
We'll see. My replacement (upgraded) mobile and a SIM for my old phone to give to hubby (which is an upgrade from his old one) should arrive today, hopefully. Steve will call today to see if they came, and hopefully, my woes will be over. He was wonderful to work with. He didn't talk 100mph like my original guy and I felt "cared about." I also made a point to relax before calling again and making sure I did not sound threatening or frustrated. I ask Jesus daily (multiple times *lol*) to, "Still the raging storms in my heart, and to calm the whirling winds of hurt and pain that threaten my faith." As my momma always told me, "You get more flies with honey than vinegar," and I try to live that way (so hard).
These days, many companies do not go by the "the customer is always right" attitude. And I never truly believed the line literally. I think it means we just need to respect each other and speak in kindness.
Good luck. I hope your situation works out. I have been with Xfinity (Comcast) over 30 yrs. As long as we continue to work together with my budget and my needs, I will remain loyal.
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XfinityJanelle
Official Employee
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1.8K Messages
2 days ago
Hey @user_18shme , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding your Xfinity Mobile charges. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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